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PRODUCT CARE

Please follow product care instructions below


Normal Usage

Wood is a natural material with variations of color shade, configuration, streaks, and grain structure. Each individual piece of Jiun Ho de Jia furniture has characteristic markings that will differ from photo and showroom samples. Don't be afraid to use your Jiun Ho de Jia furniture - that is what it's for! When you put fine furniture into your home or office, give it the care it deserves. Regular attention and maintenance of fine furniture can ensure its beauty for years to come.

Some plastic feet on computers, calculators, telephones and other rubber or plastic products, such as place mats and vinyl notebook binders, contain a plasticizing agent that may discolor or soften the lacquer finish on fine furniture. Always use felt pads under these articles to prevent discoloration or softening of the lacquer. Articles such as glasses, bookends, flowerpots, and hot cups and dishes should have cloth or felt type pads on them. Beware of some felt pads that have a pre-glued side as some of these adhesives.


Environment

It is important to keep the home or office in which your furniture is placed properly humidified. Lack of humidity, usually in winter months or in dry climates, can cause certain veneers to crack and joints to work apart. Wood prefers a reasonable level of temperature and humidity (around 72 degrees with 40 percent humidity). Wood should not sit near heating or air conditioning registers. These remove necessary moisture from your furniture and dry it out.


Sunlight

Wood is a natural product. Sun bleaching will occur when wood furniture is exposed to sunlight. This will cause darker finishes to lighten and sometimes cause lighter finishes to darken. For this reason, try to avoid placing furniture in direct sunlight and rearrange accessories from time to time to prevent spot bleaching. Some bleaching will occur under both incandescent and fluorescent lighting.


Waxing

Your Jiun Ho de Jia furniture has a protective lacquer finish that most likely will not require any care other than dusting. However, on highly used surfaces we recommend applying a quality paste wax to provide additional protection from scratches and spills. How often you apply the wax depends on how much usage the furniture receives. New furniture should be waxed after receipt. A desk or tabletop might be waxed at three month intervals, an occasional table at six month intervals. The sides and fronts of a desk, table or chest may never need to be waxed.

Before applying paste wax, your furniture should always be clean. For oily type smudges and build-up, clean with a cloth dampened with a soap designed specifically for wood products. Remember to follow the manufacturers' directions when using a cleaner of this type. Dry the piece thoroughly with a clean, soft cloth. Apply a thin film of wax to the surface, working a small area at one time.


Dusting

Periodically rub a soft cloth over your furniture's wood surface to remove dust. For a paste waxed surface use a moist, lint-free cloth, and dry immediately with another soft cloth. You can also use a pre-treated dusting cloth to attract dust without scratching the finish. When dusting a surface that has not been paste waxed, please use a cleaning polish that does not contain silicone. Silicone can damage the lacquers and make future refinishing very difficult. Lemon oil and other oil-based polishes should also be avoided because they attract dust and grit, and cause a hazy film on the finish.


Spills

Spills should be blotted immediately rather than wiped. If water stands on the surface there is the possibility that it will cause white marks in the lacquer finish. You can remove these blemishes by heating the area with a hair dryer and applying a silicone-free polish while the surface is still warm. Follow by buffing with a soft cloth and re-apply paste wax if needed. If perfume or nail polish remover is spilled, do not wipe or blot it. The lacquer that has been softened by the chemicals should return to normal when the liquid has evaporated. Allow the area to dry, rub it with a fine automotive polishing compound and apply a fresh coat of wax.

If candle wax drops on your wood finished surface, hold an ice cube to the wax to harden it. Blot up the water and use a dull plastic spatula to remove the wax without touching the wood. Gently scrape away any remaining wax and rub the area with furniture wax to replace the protective coating.

For food type spills use a cloth or sponge which has been dampened in a mild, soapy water (without ammonia).


Wood Finishes

Avoid using silicone waxes, lemon oil or other oily polishes. Your Jiun Ho de Jia furniture has a protective lacquer finish that most likely will not require any care other than dusting. However, on highly used surfaces we recommend applying a quality paste wax which should be used on a regular basis to provide additional protection from scratches and spills. How often you apply the wax depends on how much wear the furniture receives. New furniture should be waxed after receipt. A desk or tabletop might be waxed at three month intervals, an occasional table at six month intervals. The sides and fronts of a desk, table or chest may not need paste waxing.


Painted Finishes

Textured and brushed-painted finishes that have an eggshell sheen lacquer should not be waxed or polished, as they will acquire an undesirable higher sheen. For cleaning, use mild, soapy water, then dry the surface immediately with a clean, soft cloth.


Upholstery

To prevent overall soiling, frequent vacuuming or light brushing is recommended. Cushions and pillows should be turned on a weekly basis. Down-filled cushions should be brushed rather than vacuumed. Spot clean, using a mild water-free solvent or dry cleaning product. Only a professional cleaner should undertake a complete overall cleaning. The use of steam or water-based cleaners may cause excessive shrinking or staining.


Leather and Suede

Leather surfaces on Jiun Ho de Jia furniture should be dusted regularly with a dry or slightly damp soft cloth. Avoid using saddle soap or other cleaners. Leather desks and tabletops have a lacquer coating, therefore they can be lightly waxed. Suede surfaces should only be cleaned with a dry, stiff brush. Exposure to liquid spills should be avoided since suede cannot be washed or cleaned like leather.


Marble

Jiun Ho de Jia marble is porous and will stain if left unprotected. Marble can be cleaned with mild detergent and warm water, then rinsed with clean water and wiped with a clean, soft cloth to remove any residue. If this is unsuccessful, repeat with white vinegar. Regularly polish your Jiun Ho de Jia marble with a good non-yellowing paste wax. Avoid using abrasive cleaners. Food and liquid spills should be wiped up immediately with a damp, soft cloth. Use coasters to protect your marble against rings caused by liquid spills.

FREIGHT RECEIVING RULES

Shipping / Delivery

 

•    As a service to our customers, Jiun Ho de Jia will arrange the shipping of orders via one of our preferred carriers. If the customer chooses to manage their own freight and delivery, Jiun Ho de Jia must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for "customer's own" pick-up will be added to the balance due. All product is moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client's agent may trigger sales tax responsibility at that location.


•    Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 72 hours of receipt.


•    If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. Jiun Ho de Jia is not responsible for a customer’s own or third party freight damage and claim.


Receipt Of Product
 

•    Jiun Ho de Jia highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. Jiun Ho Inc. will recommend a receiver for client if needed. All crated goods must go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.

 

•    A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact the showroom of purchase immediately.

 

•    If the driver must "drop and dash", the receiver should note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.


Inspection Of Product

 

•    Inspect the cartons or crates carefully. Take photos of any damage to the packaging, this is necessary to resolve damage claims.

 

•    Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.

 

•    If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products. Jiun Ho de Jia must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.

 

•    All claims should be reported to the Customer Service Manager at the Jiun Ho Collection showroom of purchase .

DEFECT & CLAIM RULES

Defect & Claim


Product Quality And In-Transit Damage Reporting

 

•    Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment.

 

•    The carrier is responsible for a complete inspection of the products at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. Inspection of the boxed or crated products are limited to the exterior of the packages. Exceptions must be noted and the packages opened at once if the condition of the cartons or crates appear compromised.

 

Product Quality And Damage In Transit

 

•    Per ICC Regulations, ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in transit is the owner's and all claims for freight damage must be made within 72 hours of receipt.

 

•    Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete and ready for shipment.

 

•    The carrier is responsible for a complete inspection of product at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the product in the condition in which it was received. Inspection of boxed or crated product is limited to the exterior of the package. Exceptions must be noted and package opened at once if condition of the carton/crate appears compromised.

 

•    When a damage or quality discrepancy is found, photos should be taken of the product fault. Photos of the packaging may be as important as of the item itself in resolving a possible freight claim. All product quality issues will be handled promptly by Jiun Ho Inc. upon notice to showroom of purchase.

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